Why your key turns but the car won't start
Almost every car built from about 1995 onwards has a factory immobiliser. It was brought in to kill hot-wiring, and it worked — car theft fell off a cliff because of it.
There's a small chip — the transponder — moulded into the plastic head of your key. It has no battery. When you put the key in the ignition, a coil around the barrel wakes the chip up with a short burst of radio energy, and the chip answers back with a unique code.
The car's computer checks that code against the ones it has stored. Match, and it releases the fuel and ignition. No match, and the engine will crank or fire briefly and die, or not fire at all — and you'll usually see a small key or car symbol flashing on the dash.
So a key that turns the barrel is only doing half the job. The metal blade operates the lock. The chip starts the engine. They're two separate things and they fail separately.
Which fault have you got?
If you're not sure which one you've got, ring and describe it. Ian has heard all of these before and he'll tell you if it isn't a locksmith job.
| What's happening | Usually means | Who fixes it |
|---|---|---|
| Key turns, engine cranks but won't fire, immobiliser light flashing | Chip not being recognised | Locksmith |
| Key turns, absolutely nothing happens, no dash lights | Flat battery or ignition switch | Mechanic / auto electrician |
| Starts fine with one key, not with the other | That key's chip has failed or lost its programming | Locksmith |
| Started fine yesterday, nothing today, same key | Chip failure, or the car has dropped its stored codes | Locksmith — ring first |
| Car starts but the remote won't lock the doors | Remote or fob fault, not the transponder | Locksmith |
| Key won't physically turn in the barrel | Worn key or a failing ignition barrel | Locksmith |
| Recently had a hardware-store copy cut, and it won't start the car | It was cut but never programmed | Locksmith |
Programming and cloning are not the same thing
Worth knowing before you pay anyone, because plenty of operators do one and call it the other.
Cloning copies the code off your existing chip onto a blank chip. The car can't tell the two apart. It's quick and it works — but because the car only ever knows one code, you can't delete a lost key. If a cloned key goes missing, the only way to lock it out is to change the codes on the whole vehicle.
Programming registers a genuinely new code into the car's own memory. It takes longer and it needs the right equipment, but the car now knows each key separately — which means a lost or stolen key can be deleted while your remaining keys keep working.
- Spare key, all your existing keys accounted for → cloning is usually fine and usually cheaper
- A key has been lost or stolen → programme it properly and delete the missing one. Cloning here leaves a working key out in the world.
Ian will tell you which one your situation calls for. If cloning does the job he'll say so rather than charging you for the longer route.
"I had one cut and it still won't start"
This is a weekly phone call.
A key kiosk or hardware store cuts the blade. That's it. The blade will open the door and turn in the ignition, and the car will not start, because nothing has been programmed into the immobiliser.
You haven't been ripped off exactly — you bought a cut key and you got a cut key. It just isn't a car key yet. Ian can programme the chip in the head of the one you've already had cut, provided it's the right type of blank, which is usually cheaper than starting again.
Bring it out and he'll have a look.
What Ian can do at the car
- Programme a new transponder key from scratch
- Programme a spare while you've still got a working key
- Clone an existing chip where that's the right answer
- Delete lost or stolen keys from the car's memory
- Reprogram a key that's stopped being recognised
- Programme the chip into a blade someone else has already cut
- Supply and code remotes and fobs
- Repair or replace a worn ignition barrel
Where every key is lost on certain older Toyota, Lexus and Honda models, the normal programming route via the OBD port doesn't work at all — that job needs an ECU reflash.
Check the model list →Ian's been doing this since the chips arrived
Transponder immobilisers turned up in the Queensland market in the mid-90s and Ian has worked on them the whole way through — which matters most on older vehicles, where the programming route is often the one nobody supports anymore and the dealer's answer is a shrug or a new module.
Makes covered: Holden, Ford, Toyota, Subaru, Lexus, Mazda, Mitsubishi and most other common makes.
Confirm: any makes NOT covered — European, push-button start
- Trade qualified
- Confirm: QLD Security Provider licence no.
- Confirm: public liability insurer + cover
- Confirm: ABN
Transponder key pricing
- Programme a spare (working key present)Confirm: price
- Clone an existing chipConfirm: price
- New transponder key, all keys lostConfirm: price
- Reprogram a key that's stopped workingConfirm: price
- Programme a chip into a blade you already have cutConfirm: price
- Delete a lost key from the car's memoryConfirm: price
- Remote / fob supplied and codedConfirm: price
Prices vary by vehicle. Make, model and year gets you a real number.
Locals rate us
“Absolutely brilliant service. Had our spare car keys stolen — they chased up replacements in quick time, then travelled outside their normal service area to reach us on holidays. Cannot recommend highly enough.”
“Absolute legend! Genuinely helped me over the phone without making a cent for himself — saving me a potential $500. Will definitely recommend to anyone in need.”
“Highly recommend this business. Excellent customer service, excellent knowledge and excellent work. Professional manner matches his high-quality work.”
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Get a price on a chip key
Describe the symptom and give Ian the make, model and year — he'll tell you whether it's a locksmith job before you pay anyone.
Locked out right now? Do not use this form.
Transponder key questions
Does my car have a transponder key?
Can a transponder key be programmed at the car, or does it go to a dealer?
How long does programming take?
Does the chip have a battery?
My remote stopped working but the car still starts. Why?
Can you delete a stolen key?
Will programming a new key wipe my existing ones?
Do I need to prove the car is mine?
Mobile across the Gold Coast
- Arundel 4214
- Ashmore 4214
- Benowa 4217
- Biggera Waters 4216
- Bilinga 4225
- Broadbeach 4218
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- Bundall 4217
- Burleigh Heads 4220
- Burleigh Waters 4220
- Carrara 4211
- Coolangatta 4225
- Coombabah 4216
- Coomera 4209
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- Gaven 4211
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- Gold Coast Airport 4225
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- Labrador 4215
- Main Beach 4217
- Mermaid Beach 4218
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- Merrimac 4226
- Molendinar 4214
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- Pacific Pines 4211
- Paradise Point 4216
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- Upper Coomera 4209
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- Worongary 4213
- Yatala 4207
Not listed? Ring anyway.
Get the car starting again
Ian comes to the vehicle, anywhere on the Gold Coast.