What's happened?
Locked out of your car
Keys locked inside, lost, stolen or snapped in the ignition. Ian opens cars without damage, cuts and programs replacement keys on the spot, and reflashes the ECU when every key is gone.
More on this →Locked out of the house
Front door shut behind you, lost keys, or an ex-tenant you'd rather not have a key. Rekeys, new locks, deadbolts, smart locks and full lock sets carried on the van.
More on this →Business break-in or lockout
Doors forced, staff key missing, or an access system that's stopped recognising fobs. Same-day make-safe, restricted master key systems and access control.
More on this →You'll be dealing with Ian, not a call centre
Ian Pearson has been a locksmith on the Gold Coast for more than 30 years. Trade qualified. He answers the phone himself, quotes you before he gets in the van, and turns up in a signed vehicle.
That matters more than it should. A lot of “locksmiths” advertising in this market are dispatch hubs that route your job to whoever's cheapest and available — which is how a $19 call-out becomes a $400 invoice and a drilled-out lock that didn't need drilling.
City2Surf is one bloke, one van, thirty years, and a phone number that goes straight to him.
- Trade qualified
- Confirm: QLD Security Provider licence no.
- Confirm: MLAA membership no.
- Confirm: public liability insurer + cover
- Confirm: ABN
Real prices. Before we drive.
Ranges include the call-out. After-hours quoted before Ian leaves. No surprises on arrival.
- Car lockout (no damage entry)Confirm: price
- Transponder key cut + programmedConfirm: price
- All keys lost — ECU reflashConfirm: price
- Home lockoutConfirm: price
- Rekey a standard houseConfirm: price
Bands cover the great majority of jobs. High-security, European and some late-model transponder work sits above these — if yours does, you are told the number on the phone and you decide before anyone is dispatched.
We quote a firm price for the job described. If what we find on site is different, we stop and re-quote before any work starts. Nothing is drilled without your say-so.
How to tell a real locksmith from a rip-off
Lockout scams are common enough that Google vets this trade harder than almost any other. Here is what to check — for us or for anyone else you call.
Unmarked car, no uniform
A signed van and a tech you can recognise
You will see the City2Surf van pull up and a uniformed locksmith get out. Not a hatchback with a toolbox.
No address, “we serve the whole state”
A real Gold Coast address, on the map below
We work a defined patch of the Coast. If you are outside it, we say so on the phone instead of dispatching someone two hours away.
The “$19 service call”
Published price bands, agreed up front
The number you are quoted is the number you pay for the job described. No mystery call-out fee bolted on at the end.
Drilling the lock straight away
We pick before we drill
Drilling is fast and it sells you a replacement lock. We pick first, and you are told before anything is destroyed.
An interstate dispatch hub
Ian answers the phone himself
No call centre, no subcontractor lottery. The person you speak to is the person who turns up.
A wall of undated five-star quotes
Live Google reviews, dated, with our replies
Read them on Google where we cannot edit them, including the ones we have had to answer.
Locals rate us
“Absolutely brilliant service. Had our spare car keys stolen — they chased up replacements in quick time, then travelled outside their normal service area to reach us on holidays. Cannot recommend highly enough.”
“Absolute legend! Genuinely helped me over the phone without making a cent for himself — saving me a potential $500. Will definitely recommend to anyone in need.”
“Highly recommend this business. Excellent customer service, excellent knowledge and excellent work. Professional manner matches his high-quality work.”
Not live yet — set GOOGLE_MAPS_API_KEY and GOOGLE_PLACE_ID
Questions people actually ask
How much does a locksmith cost on the Gold Coast?
We publish price bands for the common jobs rather than a single teaser number. You are quoted a firm price for the job you describe before anyone is dispatched, and that is the price you pay. If what we find on site is genuinely different, we stop and re-quote before starting work. Be wary of anyone advertising a $19 or $29 call-out — that number is the opening move in the most common locksmith scam in the country, and the final bill routinely lands past $400.
How fast can you get here?
You will be given a realistic arrival window on the phone, based on where you actually are and what is already booked. We deliberately do not advertise a fixed number. Nobody can hold to a blanket '15 minutes anywhere' promise across a region this size, and a business that advertises one is telling you something about how it operates.
Are you open 24 hours?
Yes. Ian Pearson takes emergency call-outs 24 hours a day, seven days a week, across the Gold Coast, QLD. You reach him directly — there is no call centre and no dispatcher in another state.
How do I know you are a real locksmith and not a scam?
Check four things, with us or with anyone else you ring. One: a licence number in writing, not just the word 'licensed'. Two: a real street address, not 'we service all of Queensland'. Three: a firm price before dispatch, not a suspiciously low call-out fee. Four: a signed van and a uniformed tech, not an unmarked hatchback. Our licence number is at the top and bottom of this page and our address is on the map.
Will you have to drill my lock?
Usually not. We pick first. Drilling is quicker for the locksmith and it sells you a replacement lock, which is why some operators reach for it straight away. If a lock genuinely cannot be picked, you are told before anything is damaged and you decide.
Can you get into my car without damaging it?
In the overwhelming majority of cases, yes. We use proper automotive tooling rather than improvised methods, on everything from older mechanical locks through to modern transponder and proximity systems.
I have lost every key to my car. Can you still help?
Yes. Losing all copies is a bigger job than a simple lockout because the new key has to be cut and then programmed to the vehicle, and on some models the immobiliser or ECU needs resetting too. We carry the gear to do this at the roadside for most makes. Tell us the make, model and year on the phone and you will get an accurate price before we come out.
Do you rekey locks, or do I have to buy new ones?
Rekeying is usually cheaper and is the right answer more often than people expect — after a break-in, a tenancy change, a separation, or a lost set of keys. The lock body stays, the internals are recoded, and old keys stop working. We will tell you honestly when replacement is genuinely the better option.
Have you been broken into? What happens after hours?
Call straight away. Making the premises secure comes first, whatever the time. For a business we can secure the site immediately and come back in daylight for the permanent repair, so you are not left open overnight.
Which suburbs do you cover?
We work a defined patch of the Gold Coast, QLD, including Gaven, Southport, Surfers Paradise, Robina, Coomera, Yatala and the surrounding suburbs. If you are just outside it, ring anyway — you will be told straight away whether we can reach you, rather than having someone dispatched from two hours off.
Who actually turns up?
Ian Pearson. He is a trade-qualified locksmith with more than 30 years in the industry, he answers the phone, he quotes the job, and he is the one who arrives. No subcontractor lottery.
Where Ian works
Gold Coast wide, from Yatala down to Coolangatta, and inland to Currumbin Valley and Gilston. Commercial and residential work also covered into Brisbane.
- Arundel 4214
- Ashmore 4214
- Benowa 4217
- Biggera Waters 4216
- Bilinga 4225
- Broadbeach 4218
- Broadbeach Waters 4218
- Bundall 4217
- Burleigh Heads 4220
- Burleigh Waters 4220
- Carrara 4211
- Coolangatta 4225
- Coombabah 4216
- Coomera 4209
- Currumbin Valley 4223
- Currumbin Waters 4223
- Elanora 4221
- Gaven 4211
- Gilberton 4208
- Gilston 4211
- Gold Coast Airport 4225
- Helensvale 4212
- Highland Park 4211
- Hollywell 4216
- Hope Island 4212
- Jacobs Well 4208
- Labrador 4215
- Main Beach 4217
- Mermaid Beach 4218
- Mermaid Waters 4218
- Merrimac 4226
- Molendinar 4214
- Oxenford 4210
- Pacific Pines 4211
- Paradise Point 4216
- Pimpama 4209
- Reedy Creek 4227
- Robina 4226
- Runaway Bay 4216
- Sanctuary Cove 4212
- Southport 4215
- Surfers Paradise 4217
- Tallebudgera 4228
- Tugun 4224
- Upper Coomera 4209
- Varsity Lakes 4227
- Worongary 4213
- Yatala 4207
Not on the list? Ring anyway — if Ian can get there, he will.
Book a job or ask for a price
Rekeys, lock upgrades, master keying, commercial work. Send the details and Ian Pearson will come back with a number.
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